1.1 In this policy we set out details of the delivery methods, periods and charges that apply to orders for our products made through our website or by telephone or email.
1.2 This policy shall not create legally enforceable rights and obligations; rather, our usual practice in relation to the delivery of products is indicated in this policy.
2.1 All orders will be subject to delivery charges as detailed in Section 5.
- Geographical limitations
3.1 We will usually only be able to deliver to England, Scotland, Wales (UK Mainland).
3.2 We may from time to time agree to delivery products to other countries and territories (to enquire about this please contact us).
- Delivery methods and periods
4.1 The methods that we use to deliver our products, and the time periods within which delivery is usually completed, are as follows:
(a) if your delivery address is on the United Kingdom mainland ,we offer delivery at a flat fixed rate. Packages are usually sent by Royal Mail Post and the typical period for delivery of products by this method is 3-7 working days.
4.2 The delivery periods set out in this Section 4 are indicative only, and whilst we will make every effort to ensure that you receive your delivery in good time, we do not guarantee delivery before the end of the stated period.
- Delivery charges
5.1 Delivery is charged at a flat rate throughout the UK Mainland. The price of this can be found on our website at the time of order.
- Delivery problems
10.1 If you experience any problems with a delivery, please contact us using the contact details that we publish on our website or otherwise notify to you.
10.2 If our delivery service provider is unable to deliver your products, and such failure is your fault,and you do not collect your products from our delivery service provider within the relevant time limit,we may agree to arrange for re-delivery of the products; however, we reserve the right to charge you for the actual costs of re-delivery (even where the initial delivery was free of charge).
10.3 An indicative list of the situations where a failure to deliver will be your fault is set out below:
(a) you provided the wrong address for delivery;
(b) there is a mistake in the address for delivery that was provided;
(c) the address for delivery is not reasonably accessible;
(d) the address for delivery cannot safely be accessed;
(e) if in-person receipt is not required, there is no easy and secure means of leaving the products at the address for delivery and there is no person available to accept delivery;